Frequently Asked Questions
Explore answers to frequently asked questions about our products and services.
⚜️ What materials do you use?
We use 18K Solid Gold and 925 Sterling Silver, finished with Rhodium or 14K, 18K, or 22K Gold
coatings to enhance brilliance, durability, and achieve a refined, high-end finish.
Selected solid gold pieces feature natural diamonds, while some of our sterling silver designs are set
with 5A-grade cubic zirconia (CZ) precision machine-cut stones known for their flawless clarity,
exceptional brilliance, and lasting durability.
⚜️ What does 925 Sterling Silver mean?
Sterling silver contains 92.5% pure silver, making it both high-quality and durable for everyday wear.
⚜️ What is Rhodium Plating?
Rhodium is a rare, precious metal used to coat jewelry for a brighter, whiter finish and added resistance to tarnish and scratches.
⚜️ What is Gold finish or Rhodium finish?
A gold finish means a layer of real gold (such as 14K, 18K, or 22K) is applied over a base metal like 925 sterling silver. A rhodium finish is a coating of rhodium, a rare and highly reflective precious metal applied to sterling silver.
⚜️ Will the coating fade over time?
With regular wear, plated jewelry can naturally fade over time. The lifespan depends on usage and care, but with proper handling, it can last months to years.
⚜️ Is your jewelry hypoallergenic?
Yes. Our jewelry is nickel-free and safe for sensitive skin.
⚜️ How do I make my jewelry last longer especially the plated ones?
DO:
- Wipe gently with a soft cloth after wearing
- Store in an airtight pouch or jewelry box
- Put on after perfume and lotion
- Rotate pieces (do not overwear)
DON’T:
- Shower, swim, or sweat while wearing it
- Use harsh cleaners or scrub it
- Sleep with it on
- Leave it exposed to air or humidity
QUICK FIX:
- Lightly rinse with water and mild soap
- Pat dry (do not rub)
REMEMBER:
Gold and rhodium plating is delicate, so treat it gently to make it last.
Orders & Shipping
⚜️ How long does shipping take?
Orders are processed within 3–5 business days
⚜️ Do you ship internationally?
We currently offer shipping within the United States only. However, we’re excited to expand in the future and look forward to serving customers worldwide.
⚜️ Will I receive tracking information?
Yes, tracking details are sent once your order ships.
Returns & Exchanges
⚜️ What is your return policy?
Eligibility for Returns or Exchanges
We accept returns or exchanges if:
- Your item arrives damaged, defective, incorrect, or fake, and
- You notify us within 3 days of delivery
Return Process
Upon approval of your request:
- Items must be returned within 10 days
To request a return or exchange:
- Provide proof of purchase
- Share clear photos or an unboxing video
Important Notes
- Items must be returned in their original condition
- All returns are subject to inspection and approval before a refund or exchange is issued
- Return shipping costs apply unless the issue was caused by us
We are committed to making things right when something isn’t as expected.